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Shipments
We ship to all of Spain, Portugal, and Andorra. For orders outside peninsular Spain, please check the shipping costs.
When requesting a quote, the shipping costs are specified in the document.
Shipping method
The order processing time is 24 hours after placing the order.
We work with the best national and international express transport companies such as DHL, SEUR, and Transaher. Thanks to this, we can provide you with a very efficient and fast service.
The delivery time is indicated on the right side of each product's image. In the case that an order consists of several products, the delivery time will be that of the longest one.
The delivery will be made at street level at the address indicated by the customer, and only if it is to be placed in the exact location specified by the customer when the assembly service has been contracted.
Warranty
If you receive a damaged, defective, or incorrect item, https://officinca.es/en/ will take 100% responsibility for its products. All claims must be made to the carrier and noted on their delivery receipt.. In this case, the customer must send an email to atencion@officinca.es with a photo showing the damage to the product. After verifying the damage, the defective parts will be sent completely free of charge and urgently.
IMPORTANT NOTE: Check the package upon receipt and if you notice any damage, write it on the delivery note. Then, once the package is opened, you can confirm whether the item arrived in good condition or not. Shipping companies no longer accept "Pending inspection" or "Not inspected" when processing a warranty.
If you have received an incorrect item, we will send you the correct item as soon as possible. The incorrect item will be picked up free of charge for the customer. We handle the management of the package from the delivery location to our warehouses, coordinating the shipment with the transport company.
Officinca.es, due to the nature of its products, is intended for companies and professionals, therefore it does not accept returns of products resulting from customer errors.
The right of withdrawal does not apply to companies or self-employed individuals who acquire them for professional use.
PRODUCT WARRANTY
In accordance with the provisions of Law 23/2003 on the Guarantee of the Sale of Consumer Goods, https://officinca.es/en/ guarantees all its products covered by this contract, generally and for a period of 24 months from the date of receipt of the merchandise, against any manufacturing defect or non-compliance with the specified characteristics. For this purpose, a period of 2 months is established from the time the customer becomes aware of the issue to notify the seller in order to take action. The notification must be made by email to atencion@officinca.es.
The customer is granted the right to free repair of the product covered by the contract, as well as to free replacement, a price reduction, or cancellation of the contract, if applicable. To enforce the warranty, the customer must contact https://officinca.es/en/ and provide a photo of the damaged part via email to the address atencion@officinca.es.
At https://officinca.es/en/ we guarantee that all the products in our catalog have been manufactured in accordance with all the legal specifications and recommendations applicable to this type of item. Likewise, https://officinca.es/en/ commits to repairing or replacing defective or non-compliant components during the warranty period, accepting warranty only for the repaired or replaced parts in these cases.
Under no circumstances will https://officinca.es/en/ accept any liability for defects or damages resulting from the use of the products other than normal use, nor for normal wear and tear due to their use after the warranty period has expired.